Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, they sent it fast, the delay was by my country's postal service, recommended
I like the cord is poor quality but beautiful.
Good hours, time adjustment once a month for a couple of minutes should be done
Excellent acquisition, remembering that it carries the you wear it on the wrist, when buy and good to wind it and use it at least 6 H without direct remove the wrist to give a good charge, early looks small, but after u used, it is lightweight and stylish :)
For the price he has deserved the purchase. I don't give the 5ª star as the chain really looks bad quality
The clock is not bad, it looks expensive rich. Of the shortcomings, only the wheel of setting the time is flimsy and does not snap to the end. Otherwise, the quality is appropriate for the price!! You can take unequivocally
Thank
Everything came fast
Still not arrived here the product
Very beautiful watch.
The product corresponds to the description, but there are its minuses it is in the paint of the goods, but at such a price this is the highest class
Good product, excellent quality.
Lovely watch. Look rich)
In general, all the same is not bad. I will say at once that the swing of the watch corresponds to their price. Appearance generally fire! But this is china, how not to twist. The bracelet of the watch (in the places of fastening links between itself and the watch) has a "good" backlash. The water clock is afraid as fire. I just washed my hands and after 10-15 min. Glass is sweaty. But i will notice that quickly departed ~ 1 h.
Not bad, though no broke broke a bit
Happy!
excelente
Very good quality
Came as request. Arrived much faster than expected. beautiful clock. Recommend.
Class
top
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The parcel came quickly. The description corresponds. Usually for such a price, the clock has a low accuracy of the stroke. I haven't been able to check it yet.
Everything came on time! Great store! I recommend!
amazing watch fast delivery