Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Well I was waiting for this watch to offer at Christmas, I received it today!!! Too bad for a first order!! Fortunately very beautiful
Honest Seller goods correct is thank you congratulations
Of all this is the watch I loved most
Very nice and at a good price. Fast delivery.
Products meet the details. Fast to send
Amazing, the watch is identical to the one in the photo
Great product, very beautiful and sturdy, arrived in 55 days everything as the description, store note 10 all well packed, AliExpress best site!
I come fast and the model is nice.
Teşekkürler
Very nice to put a stick on the damaged wine box, not fit for gift
Very good thank you
The product corresponds to the description. The strap is soft rubber, easy to bend does not break like plastic. All dials work. Not heavy, the hand is used quickly. The goods came on the last day of delivery. This is the second order from the store. The first came in 2 weeks, this one waited 2 months.
Beautiful watch according to the description All chronographs work
The clock came, packed perfectly. The description corresponds completely.
Excellent watch!!! Quality performance. There are no burrs or gaps near the strap. Look solid. When the stopwatch moves small arrows on the top and bottom chronograph. Strap silicone, looks durable. Good equipment, perfect as a gift (warranty card). Separately thanks to the store for the gift-a beautiful bracelet with a dragon (in the photo) On delivery everything is fine!!!!
Gorgeous!!!!!
amazing quality. very nice watch
Very nice a bit delayed but on the part of 4-72 but rest was worth the wait Good afternoon the store I recommend
Good quality fast shipping
Reached my hand within 20-25 days
Very good for the price
Perfect, very beautiful
Watch reached shipment whole
satisfied with what I got