Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@watchesextreme.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@watchesextreme.com
The goods were delivered quickly. The packaging is impeccable. The watch hasn't been tested yet. I bought it for a present to my wife. I'll test it later and add a comment. Thank you.
Instead of 14 days crawling 36. Packed perfectly, look great. Gift for Christmas tree
Excellent Product, 100% original, I recommend the store
Delivery is a month. Packing is excellent. The product fully corresponds to the description. I haven't printed it yet. When I connect, I will adjust, look at the reaction of the wife (this is a gift for her Christmas tree) I will necessarily add a review. Bracelet-bomb. Recommend.
Received today, 32 days and no charge
Sending, receiving and matching the goods-all at the highest level! All Thor. Many thanks to the store for the excellent product and good price. Success and prosperity to you!
Beutiful
I found this product very helpful to me (tack my steps, heart, oxygen....ets) and the most important to me it is battery woooow 14 days
Everything got intact and quickly, as I figure it out, I'll finish it.
Perfect! Very nice product! And received in 4 days! Great!
Very nice packaging, neat and fast shipping. Pretty complicated start of this watch, with a lot of reboot, now that it is up to date, I still have to discover it.
Simply amazing... well prepared to avoid damage during the shipping, when it's time to unbox it a little touch of mistery, finally a luxury box. Final step : discover the X. At first glance... a Totally discharged band ( why ? all my amazfit product were at least 40% ) Put on charge for 2 Hour and initialize it... and all I can Say It's a nice Band. Spo2, Stress, Sleep analysis, Sport Mode, HR analysis. The only feature lacking is the Arterial Pressure.... The watchface are Bin File ( So much hope on a watchface tool to create watchfaces for the X ) Nice battery life, Vibrant color on the screen, impressive product. 2 band inside.
The item description is very accurate
Received the watch today, looks good, unfortunately the delivery time a little longer, but in times of coronavirus it is to be forgiven, I also received a present. Thank you very much.
Awesome. Maybe expensive to be a bracelet, for although very complete, and the app has improved, I had already had the mi band 2 and 4, and as always the functions are improving. This one already has GPS and does not depend so much on the mobile and carries even for O 2 saturation. But it's not as complete as the watches of its price. But you forget everything when you put it on your wrist and its shiny caratulas appear. Simply impressive for those who want to indulge in a whim and forget for a while the Covid.
Nothing to say for now, everything works well, I have not yet tested the various activities, business to follow
Only problem sync it, but eventually beautiful suitable for outfit elegant