Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
(Jejep) Hi. Everything has reached my product address in 21 days as shown. Good quality is a nice product. I recommend it. I thank the store. Good day, good work. I will gladly reply if you have questions. Instagram/recepyeyin
For a long time there was a parcel, the box came Broken. the store willingly goes to contact, part of the money was repaid. the watch is excellent!
Very good, as well as in the photos
Engraving on the box could be made larger. The text is very finely written. And otherwise everything is fine! Thank you very much to the store! Product recommend!!! Great thing! Seller-Dushka)
Fast delivery, the product looks quality and beautiful. Confusing setup, but still understandable. Thank You
I did not expect that the clock is cool!! Thank you store!!! All the best in the new year, and more sales. The clock came in 3 weeks in the ECB
I recommend a nice watch. Let's use some feedback if anything negative :)
brilliant
fast delivery, Good quality.
I thank the store for the quality of the watch with excellent quality and excellent price
Beautiful watch… Done right.
Watch cool plus gifts delivery speed nine days to Israel
It's the second I compete, excellent watch, 100% recommended. Just take good care of him. This one I had to shorten the strap, I was too loose, but it is a quick and easy procedure to do with the tool included in the box
Very cool watch loved Vdd and exceeded espectstiva recommend the store
love the watch. It doesn't feel cheap or anything, but it does feel a bit fragile. I will be buying here again
very nice product
Just like in the picture, it works properly. I arrive in two weeks. It comes presented in a wooden box with a gift necklace.
Perfect description, excellent presentation and care and the watches are beautiful, I will keep buying, i'll take a little delivery.
excellent watch
Fast delivery, very good quality product 100% satisfied
Excellent clock!) very happy! Recommend!!!
Same as the picture. But the shipment took 32 days to be here in Nigeria considering the amount being paid on the cost of shipping. The store need to improve.
super
honestly on point, just can't stop loving it the more. Happy I ordered for it (two different design) have introduced to some friends whose made orders already. Please would appreciate if you can send me the hand wood wrist chain that comes with it now. Thanks in anticipation.
All ok.