Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm still impressed for hours.
this is my second time buying these beautiful watches. will be buying more from this shop. Trusted store with high quality watches.
product as good as expected! and as per description.
As workers, everyday-watches are very good. All declared functions work. Manufacture-China, body-plastic, bracelet-stamping, but in the description and the attached photo it's all honestly indicated. Russian Post, as always, was topped on the parcel, but thanks to the tin box and the package in the navel, the clock survived safely. Certificates, small, but very thick manual (without Russian language), and also touching thank you letter is present. For the letter and enclosed gifts to the store, thank you very much. He's good. As a gift-a tool for removing unnecessary links of the bracelet (not applicable to this), a napkin and two protective films on the screen, one immediately stung. In general, the order is satisfied, the clock will take a worthy place in my collection. Yes, delivery to Ekaterinburg for two months, well, and well, it did not burn.
The parcel with the Watch received,. Packed watches were good in two bags of protective, and the box is durable and beautiful, watch looks good has not yet set up. They went really long, almost a month and a half. With stores did not communicate, but he sent the watch quickly, I recommend
Just what I ordered. Thanks for the extra gift. Perfect.
Great and original!
Everything is good watch good on hand comfortable as in description watch original thank you
The watch is just excellent, thanks to the store for the goods
I'm on time, thank you and it's very beautiful.
Excellent, recommend, enjoyed making this purchase.
The clock is excellent, for me they are so light, here with the setting had to get mad. In the kit there is a puller for shortening the bracelet. The protective film was glued, the belt did not shorten-everything came up normally, the backlight can be adjusted for 3 seconds, instead of 1.5 which are installed by default. Delivery month, reasons are clear.
Everything is fine. Cool watch! Original.
Very nice perfect
We drove long before Surgut Hmao, oooochen long. Everything else is normal, the clock is excellent!
Quick. By Test comments later
thanks , everything went smoothly in spite of all the problems you have in China with the korona. thanks again and be strong!!!!
Recommend very same .. Obrigadooooooooooo vendendor
The goods came on time, no damage, the quality at the height.
Been up to good all nice invisible no broken goods Whit, but is rather long time shipping her around 35 days
All excellent fast delivery))
Came for 3 weeks, the watch is just super. Thank you very much to the store