Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, the packing is decent, time will show how to work will
Good watch. Recommended. Took one and a half months to get it.
Days or so took four key stuff, and as a gift earphone for as far as main dish
OK, very good as pictured, original watch
Am so overwhelmed with joy receiving this good priced CASIO AE1200WHD watch being in a rich look and technology! The item is in an extra good condition, safely packed, arrived within three weeks and just as described!!! I with certainty recommend this store and the store at large! Thank you so much for making me own an immortal rich feeling!!!
It took me months to find a store who could deliver this watch to my country, as it was not regularly available here. I had such a hard time finding it when I saw this posting, I just had to order it instantly. I am happy to say that I am extremely satisfied with this product, it is 100% original, and it works flawlessly. It was packed really nice and had no damage what so ever upon arrival, just as if I have picked it up from the store myself, I highly recommend it.
Thank you, good quality goods, there are no complaints to it. Very long delivery, just tinplate, almost two months, it is very long, and in the rest everything is fine.
All norms but how to shorten do not know how to change time
excelente
Thanks for the gift, the device for adjusting the length of the bracelet, the clock to Smolensk was 40 days. Lungs.
I'm happy!
Cool oldschool Casio watch.
The watch is very well packed, fully consistent with the description. Purchase satisfied.
Watch-Fire!!! Original! The kit includes such buns as: two stickers on the screen, a cloth for wiping the screen, a letter to the buyer (in the Russian language!) and other various documents. The store is clear, I recommend the store! The store specializes in such brands as Casio, Seiko, Puma and Luminox. If you buy, then only from this seller, because. Prices are acceptable, delivery is fast, 100% original. Purchase is completely satisfied, I recommend!
Watch Super. Heavy, stainless steel bracelet, plastic case for metal. The store put a gift tool to remove the links of the bracelet and 2 films to protect the screen. Watch in the original packaging, in addition to the doll and a cardboard box. Instruction and warranty are attached.
The clock is cool, my father liked it! Packed perfectly! As a gift put two protective films! I advise the store!
Watch excellent!