Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For their money, look good
Fast delivery to Voronezh 2 weeks, thanks to the store, watch Fire!!!
Came quickly, corresponds to the description. Normal clock for daily life. Thank you
The product corresponds to the description. The order was sent quickly. A little more than a month and I have a watch. Prodovets recommend!
Top and came fast, OTMO watch
Work clearly. Correspond to the description.
The clock is just gorgeous! I have nothing more to say)
Watch got, work!
Beautiful too beautiful the watch Fast Delivery Thank you to the store and the quality
Look cool. There was a problem with the adjustment of the fastener, but coped. There is a noticeable difference in the color of the dial and bracelet. The edges of the bracelet are processed by 3, I think the sleeves of the shirt will quickly unravel. But for their money-class!
Think more shipping tooth contact.
The watch looks chic. The gift was successful. Also a small present from the store. I recommend the product and the seller.
the watch has run out, I'm very satisfied
i love it !! Thank You
The watch is very beautiful and the material looks very good. You can not talk much cause just receive
My husband is happy, they look dignified.
thank you I pay the watch are super for the price and I recommend the store without the box but well secured and are already next in the middle for satisfaction
Watch beautiful. Identical product photo. Product appears to have an excellent quality. Is light on the wrist. Everything works. Come with manual. Recommend!//shipped fast. But take long to be delivered. Bought in 11/11/2019 delivered 29/12. No charge.
Takes 23 days to Delivered Through Aliexpress Standard Shipping. Item was Good. Tracking Code RB877721522SG . Seller Is Good . Abiral Pokhrel
Beautiful watch. everything corresponds to the description. came for a month in Voronezh. thanks to the store.