Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chegou em perfeito estado!
tudo ok ótimo vendedor EXCELENTE produto
Gayet iyi tavsiye ederim
Relógio bem bonito não é muito forte me parece frágil a pulseira também é curta quem tiver o braço grosso não compre no mais gostei da compra .
многим надо поучиться у этого продавца, скорость доставки просто приводит в Восторг. описание было точное, часы крупные, тяжелые, выглядят потрясающе. Спасибо большое за товар. советую!
Доставка за неделю. Мега быстрая доставка. Качество огонь, браслет в подарок. Рекомендую.
Отлично, соответствует описанию
Clock perfect arrived early.
Excellent watch, look just fine, in a man's way. We came in a couple of weeks. Everything is neatly and reliably packed. The store and delivery is satisfied. Advise.
zegarek w realu wygląda dużo lepiej niż na zdjęciach bardzo mi się podoba :)
muy bien reloj y el vendedor super genial, tenía otro igual que este pero en blanco y se me había perdido uno de los pulsadores y me lo acaba de mandar sin cargo y con una pulsera de regalo...
Exelent product, meets expectations, good quality for price
Very nice, as seen and described, the very attentive store, and arrive super fast, excellent seller highly recommended
All fire. Came quickly and on time. I gave it for my birthday. He's happy. This is a cool watch.
The watch is super, came very quickly, all dials are working
Great chronograph! Looks like a man. The strap is soft, pleasant. Watches pay attention to themselves. Settings are very simple, date, time, buttons are designed to start a stopwatch. There is not enough light, or fluorescent arrows, at night time is not visible.
The clock came quickly, well-packed. Go, which is characteristic) Negative moment-fell off immediately buckle. Therefore, I can not recommend the goods, although this is not critical. The manual is even in Russian. and the store is good!
this is product very good.
I got it yesterday. Thank you
I arrive on the day the delivery good product is left.