Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Delivered quite quickly. The item was packed in a package-puffy and postal package. The watch looks prestigious. Not on a small hand. I recommend the store and the product.
The good store, fast delivery, I recommend. MANY THANKS, GOOD LUCK In BUSINESS.
I chose for a long time, but i'm happy for hours. i shortened the bracelet. nothing Complicated. the accuracy of the move will show a further sock. fast delivery. thanks for the order. i recommend.
Watch very beautiful, thought it would be heavier but unfortunately not both. Taking the weight the product looks quality!
Appearance is super. However, i doubt that this is stainless steel. Very light. I'll write it off.
Very beautiful
Watch very top
Great product but be too light to see that is not the best naviforce
It looks like in the photo and arrived before 20 days. It is recommended very good.
Very good
Thank you, great!
The watch is good, the quality of the watch corresponds to the price. Everything works. Delivery to kazakhstan 15 days.
Quality is excellent
I buy the second such clock. The first worked for more than 3 years, until he himself, accidentally, broke them. According to the experience of operation, i want to note that for such money this is a wonderful watch. On the hand look stylish, expensive, the bracelet never unbuttoned itself. Batteries were enough for more than 2 years. Inside is not expensive, but a quality japanese mechanism. Once set the time and never failed the watch again. In general for all 5 +.
Super!!!
Good
Classic excellent
The watch is beautiful, exactly the same as the description, i arrive in 1 month and fits perfect, it has sufficient weight and the materials are of very good quality.
Well packed.
Right watch, excellent performance, beautiful in size, it's always naviforce quality, i already have another watch of this brand and they are wonderful, i recommend it and the store also recommended, fast shipping.
Cute watches.
The clock is excellent, everything corresponds to the description. They look just gorgeous. Thanks to the store, the order arrived very quickly.
Beautiful watch're congratulations!!
The watch is good. There are no minuses, the only negative is that without a box. I have thin wrists, and the watch is very large (for large hands). Keep this in mind when you buy. On the store there were no problems, the order came quickly.
Excellent.