Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. Will Check it. Thanks.
This thing is excellent. Bought as a gift. And the receiver was very happy with it. The looks and details are amazing. Would recommend.
Ótimo produto.
The order came in three weeks, taking into account that the order was not sent immediately. The watch is interesting, not ordinary, the battery is not required.
Thank you all well. you can deal with. good luck.
Very happy to have received it. It works well. The delivery was very slow but it's normal right now.
The product comes in nicely packaged and the most important thing comes in record time. Only 2 weeks wowww was super fast
Arrived in perfect condition, a days late, but nothing stopping to evaluate the product and the store as great.
Its beautiful and my son is happy with it.
O'k!
Excellent and as described
Watch received in perfect condition, it's a little big but beautiful, heavy but not too much, arrived in 45 days in El salvador (Central America) by 4px, perfect customer service, without customs, well packed, no bumps, no scratches, the 3 watches work properly, recommended.
very nice
packaging is good and really beautiful
Watch as the description. Wszytsko The agrees
Wow!!! Watch fire!!! The truth of the parcel was poorly tracked, the protection period was already over, asked the store to extend and somewhere black 1,5 received the order. Thank you!!! Seller respect!!!
Just class
Good product
Well received and in perfect condition
The clock is big but nice thank you
Beautiful watch, arrived in just over a month to Brasil, am very satisfied with the purchase, and also with the store, very honest, well recommended!
Came very fast very nice watch
The clock is just super. Delivery well very fast. 5 days. Seller recommend. thanks.
All on time. My advice: new watch unscrew and lubricate bolts. Otherwise, then the battery will not change. I recommend
Very cool looks!! I order myself such already second! Go in a beautiful box with the inscription limited Edison!!