Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fine in beauty
Good product, everything works, I fascinate
Super the quality and design, I like and the best is the price, plus I arrive fast
I loved the watch equal to the description of the publication
Good
The request was received thanks for the fast delivery
It looks good as in the picture
Excellent item with a fast delivery. This is such a good looking watch and really well working for it’s price. I reccomend
Great product, thanks
Goods arrived quickly, all OK. Recommend
Excellent I get the product on time
The clock came, the whole thing, the truth is in a bag. All the arrows are spinning, for which I was worried. I recommend.
Very satisfied with the product. Same as advertised
I like Me
Watch excellent! Look gorgeous! With delivery no problem! Seller recommend!
The clock went very long, already the order had closed by the time I was able to get them. November 5 ordered, January 6 received, that is, went full 2 months. On tracking on November 14 were sent from China, on December 10 appeared in Finland, there lay until December 27. Then delivery in Russia was very fast, especially taking into account the new year. The clock itself of course fire, the strap is tight, it does not change color to bend, but it is better not to crumble the nails-checked on the back side, scratches remain. All three additional working dials-milliseconds, stopwatch and minute timer. You can put the current date. Look expensive, massive, on a large wrist. In general, while satisfied with everything, except terribly long delivery.
I recommend it to the store, it's a luxury watch. Came very fast
Excellent quality, even better pictures. Arrived in 40 days more or less, great packaging, came in individual in a quality. Super Recommend!!!
THE watch is great, just like in the description. Delivery in 16 days for Belem. Indicate the store and come back to buy
Great Product, will buy more.
Beautiful product, product quality satisfied with the purchase
Excellent clock, the description corresponds, to 33 regions reached a little less than a month... The product is packed perfectly, there are no scratches. Everything works. Look super... Seller recommend... Thanks to the store...
Bien
Good watches, quality. All functions work. Fast shipping, track tracked. I recommend
Watch norms. Packing is safe, but collective farm. Watch on a truly male hand, large.