Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@watchesextreme.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@watchesextreme.com
The watch came in 12 days, very good watch. All arrows work. The watch is neither light nor heavy. Very cool and rich look on the hand. Only the strap is not very good quality, but this is not a problem, you can change. I wear a week, there are no problems. Very satisfied with the order, I will order more for my brother. I recommend to everyone.
The watch came not the ones that ordered. Opened a dispute, the store returned half the money.
I recommend the product and the store, the clock came in without damage, everything is in place, the arrows move, the wheel turns, just need to look at the date and day of the week and so everything is super
THE watch is absolutely beautiful, came with a burr blue tiny in hour loosened and fell into the mechanism, hope this does not cause problems, otherwise the watch is perfect and arrived in Brazil in less than 1 month, thanks to the store.
As in product description. He reached my hand at a quick time. In top quality watch image. The store would send the brown strap in a positive reply but did not come. The brand text isn't symmetrical. That's why a star was missing. Friends will get the time to pass the order seller reliable and fast.
In general, all exc. On the Clock of the arrow on the black dial is not visible.
very good watch
Watch of good quality. All dials work. The strap is bad. In general, corresponds to the price. Fast shipping.
Excellent hours. heavy, everything works.
works well.
Thank you very much to the store and delivery services, the watch ordered 11. 11. 2019 received the parcel 02. 12. 2019, safe and sound, put all five stars⭐⭐⭐⭐⭐
Super sat IMA pravi mehanizam same se navija pokretom Ruke odlično svaka čast. Kožna narukvica and medicinski Čelik okvir my ocjena them 10/10!!! Zahvaljujem
The goods came in a month. The watch is not of poor quality, the hand looks very original. The watch is packed in a gift box. Thanks to the store.
its okay
Fast and good
While satisfied
The clock is fine, coresponde with its description. The unicha queha is that her strap is not leather. If it's not, you have to write it in desciption. We were going to see the tiepo his precision, but in 24 hours he has no delay or advance.
Very nice watch took a while but it was worth the wait
Watch looks great and great time keeping.
A show according to my expectations far more than toy at this price finished also good.. Great
Good, beautiful and everything works, very fast shipping
Very good watch i love how the finishes and works perfectly recommended 100%
Hodinky, jsou opravdu power hezké, všechny ručičky jsou funkční and modrý, fact power pěkný, pásek them také kvalitní, you Prachy Luxus.
Today, i received the product. I bought it for a gift, but the box under the plastic bag was unprotected and was wrapped with tape. Synthetic leather was affixed with butyl rubber, and the pendulum fingerprints were very disappointing. The calendar works until 2026. As for mecha, I think it's a conscientious quality. About the continuous second hand. Even if the crown is pulled, it will not stop, so it cannot be adjusted accurately. When packing the product, consider the feelings of the recipients, I want you to pack it a little more carefully. I gave a harsh opinion so i will evaluate with 5 asterisks in the sense of apology.
The watch never got. Opened dispute must return money