Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goed product en goede kwaliteit. Bedankt
Product met uitstekende afwerking, zeer mooie, was verrast met de kwaliteit. Geleverd binnen zeer snel. Raden.
Perfect, goede communicatie met verkoper en zeer compliant met aankoop
Zeer tevreden met het product
Klok fire, volledig wedstrijd de beschrijving
Beautiful, size corresponds perfectly, nice shape, good quality. Fast delivery, 3 weeks to Moldova.
Item as advertised. Excellent quality. Fast shipping. Comes in a stylish sturdy box. Wristband is fully adjustable. Recommended !!!
Fast deliver recommend.
Excellent Product as description, recommend store, delivery fast.
Fully satisfied. Fast delivery
Very fast, nice watch
Very beautiful! Recommend
Excellent shipping arrived faster product very nice good store I will buy again from you and make sure thanks friends
Excellent Seller! Item arrived in 10 days!
Beautiful watch, I recommend
Really like it came in perfect conditions
Came not really quickly, a week in temryuk district. there are no complaints, everything is fine
Excellent quality product, fast delivery is great store despite not having contacted him lol But all right well packaged and etc!
Just as pretty as displayed in the pictures. It is a slightly heavy watch > quality +++. This is my first watch ever and I am very happy with it. Would recommend without hesitation!
Chic clock. Easy to adjust and adjust. comfortable. They also bought a bracelet. Let's see how they will last in daily wear. Reached in 24 days
Watch is great! Rose gold coloured and looks expensive and very elegant. Delivered to Croatia very fast. for about 10 days. Thank you very much
Received the watch within 14 days very beautiful watches loved.
Super. Thank you very much
Very satisfied with this store's orders, i congratulate you on the speed.