Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of WatchesExtreme (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got everything fine
Good hours, in life, however, look cheaper. More yellow and cheap details... But if you do not look, then funny. The plant is enough more than a day.
The clock arrived in full order, the box is also intact, when the mechanism of the Arrow started to move. But the delivery time is terribly long 53 days flew.
Everything is super! The clock is beautiful, just like in the photo, took for a gift, I'm happy
Very nice looking. I hope it lasts a long time.
Super watch, great and very expensive look
Quickly, qualitatively, everything is whole and was well packed!
IS beautiful
Beauty will see with
Watch good, delivery fast, store recommend!!!
Came quickly, the goods quality, can adjust the size of the watch
It’s arrived and it’s perfect thank you
The order came very quickly! The description corresponds! Very satisfied with the acquisition! On the hand look chic! The only thing that upset, is that everyone in the comments write that they received a bracelet as a gift, and I did not have it (((! And in general everything is normal! I will add feedback after operation!
The product is satisfied, ordered exclusively in gold color! Look very good
Watch came pretty quickly, goods consistent with your order and works :) I Am satisfied purchase :)
Not small, medium weight, beautiful. I bought earlier similar ones, do not inferior to expensive ones, I talked with friends-everyone said that the price is about 3500-4000 thousand Rub. Although before that the price tag was 900 rubles. Happy and happy. Thanks to the store, the packaging is good, reliable.
The order came earlier. Packed well all the whole works.
The watch looks beautiful, a lot of adjustments under any hand, a little behind but not critical, their money is worth, I recommend to buy
will buy again
very nice and it arrived quickly
very nice watch
The parcel came quickly, everything is in perfect condition. Seller thanks. I recommend the producer to everyone.
good
Very good
I already get my order thanks to the store I recommend.